12-22-2003, 08:43 PM
So, you've explained to the consumer-type cust. what repairs you believe are needed, what it'll cost (usually worst case scenario) and why the parts need to changed
Now you've done the work and now he chooses to argue the bill....
What tips can anyone share to avoid this kind of c**p from happening?
Do you pre-auth. the credit card, have them pay when you walk in the door, what ??
Now you've done the work and now he chooses to argue the bill....
What tips can anyone share to avoid this kind of c**p from happening?
Do you pre-auth. the credit card, have them pay when you walk in the door, what ??
BETTER NOW THAN WHEN THE WORK IS DONE. Often the customer will not want the service, I hate to loose the business, BUT again better to loose it than to do the job and not get paid!!!!
No one anywhere can solve every problem before they even see the unit or get to the location. We can not rely on the customers diagnosis of the situation either, so I tell the customer that I stock the normal wear items and that some will have to come from another source and they can either have me purchase the unit (with a markup known in advance) or they can purchase the part them selves and call me when the part shows up. To finish and agree with John, get the invoice signed so that you have your paper trail, once the invoice is signed the customer is responsible for the payment........... Good luck and remember NOBODY wins every single time.
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