[Cardiofurb]

Getting paid ? What are the guide lines ? Should service providers have every know part to fix every known problem on his/her truck every single time ? No I think not. Remember that an ounce or prevention is worth a pound of cure. Expierence is your best friend here, some customers smell like trouble when you talk to them on the phone or show up and the door. Some customers are just plain deceptive. I believe in the cover my butt rule. First things first. We as service providers are not the people using or breaking the units to be fixed, this needs to be clearly understood from the get go. We are not the problem we are the solution. When talking to potiental customeres on the phone I make it VERY clear that it cost a specific amount just to show up at their door............ No one anywhere can solve every problem before they even see the unit or get to the location. We can not rely on the customers diagnosis of the situation either, so I tell the customer that I stock the normal wear items and that some will have to come from another source and they can either have me purchase the unit (with a markup known in advance) or they can purchase the part them selves and call me when the part shows up. To finish and agree with John, get the invoice signed so that you have your paper trail, once the invoice is signed the customer is responsible for the payment........... Good luck and remember NOBODY wins every single time.

Brett